What problem are you having?
Or choose a common issue:
“Not sure what’s going on?”
Follow this first:
1. Check your billing date
2. Check who charged you
3. Check which account received the receipt
“Now choose the closest match below”
“Pick what matches your situation:”
Charged After Cancel
Refund Denied
Double Charge
You canceled, but still got charged.
This usually happens when:
– Renewal happened before cancellation
– Wrong account was canceled
You requested a refund, but it was rejected.
This usually happens when:
– Refund policy limit exceeded
– Request sent to wrong platform
You were charged twice for the same service.
This usually happens when:
– Duplicate subscription
– Platform billing overlap