Quick fix: Compare the two charges by date, amount, billing source, and invoice email. If the amounts differ, it is often a plan change or team-related charge. If the amounts match, it is more likely duplicate billing, two active accounts, or billing through two platforms.
Next step: Start with the checks below. Most users can identify the real cause in under 5 minutes.
Start Here: Quick Check
- Check whether both charges are exactly the same amount
- Check whether both charges happened on the same date or within a few days
- Check which email received each Canva invoice
- Check whether one payment came from Apple App Store or Google Play
- Check whether you belong to a Canva team with paid billing
If the invoices went to different emails, you are likely dealing with two separate Canva accounts. If one charge came from Apple or Google and the other from Canva, you may have two active billing channels for the same service.
Why Canva Charged You Twice
1. You have both a personal plan and a team plan
This is one of the most common causes. Canva billing is often tied to a team, not just an individual account. You may have upgraded a team plan while your personal subscription stayed active.
What this means: The second charge may be legitimate, but it may not be necessary if you only need one paid plan.
2. One payment is through Canva and the other is through Apple or Google
If you subscribed in the mobile app and later upgraded on the Canva website, you may end up with two active billing paths.
What this means: Canceling on Canva will not always cancel the Apple or Google subscription automatically.
3. Two Canva accounts are active
Many users have more than one Canva login, especially across work and personal emails. You may have canceled one account while another continued renewing.
What this means: The duplicate charge may actually belong to a different Canva account.
4. A plan change or upgrade created a second charge
If you changed plans near renewal, Canva may have processed a renewal and a separate plan adjustment close together. This can look like double billing even when one charge is a prorated upgrade.
What this means: The amounts may be different, and one of the charges may be expected under the billing terms.
How to Fix a Canva Double Charge
- Log in to Canva in a browser
- Go to Settings → Billing & Plans
- Check whether you have a personal plan, a team plan, or both
- Search your inbox for all Canva invoices and identify which email received each one
- Check whether either payment was processed by Apple App Store or Google Play
- Compare the two charges by amount and billing date
- If one charge is tied to an extra account or platform, cancel the unnecessary subscription
- If the charge still looks incorrect, contact support with both invoice records
Before You Escalate
- The dates of both charges
- The amounts of both charges
- The invoice email for each charge
- Whether Apple, Google, or Canva processed the payment