Canva Billing Entry
If you are trying to access your Canva billing settings or understand a billing issue, start here.
Start here: what do you need?
I need to cancel my subscription (or stop auto-renewal)
Stop renewals and confirm when access ends
I canceled, but I am still being charged (still being charged or renewal issue)
A charge appeared after cancellation or renewal didn’t stop
I was charged twice (duplicate or second account charge)
Compare duplicate payments or multiple accounts
I do not recognize the charge (unknown or unexpected payment)
Identify the source of an unknown charge
My refund was denied (or refund after cancel issue)
Understand why your refund request was rejected
Check this first
If you subscribed through Apple App Store or Google Play, those platforms control billing and refunds.
Open billing settings
Check your plan, payment method, and renewal timing.
Open Canva Billing Settings →
Common billing paths
Charged After Cancel (still being charged)
A charge appeared after cancellation
Duplicate Charge (two payments or accounts)
Two payments appeared
You do not recognize the payment
Quick note
This page is a quick entry point. Open the matching guide above if your issue is clear.