Udemy Account Entry
If you are trying to open your Udemy account settings, check your account, or confirm subscription access, start here. This page helps you quickly find the right path.
Start here: what do you need?
I just want to open account settings (check plan or subscription status)
Check your account, plan, and subscription access
I want to cancel my subscription (or stop auto-renewal)
Find where to stop renewals and prevent future charges
I was charged after canceling (still being charged or auto-renewal issue)
A charge appeared after cancellation or renewal didn’t stop
I was charged twice (duplicate or second account charge)
Compare duplicate payments or multiple accounts
My refund was denied (or refund after cancel issue)
Understand why your refund was rejected or not processed
Check this first
If you subscribed through Apple App Store or Google Play, those platforms control billing and refunds.
Open account settings
Use account settings to confirm your account, plan, and subscription status.
Open Udemy Account Settings →
What you can check in account settings
- Your current account and plan status
- Whether the correct email is being used
- Whether a paid subscription is active
- Which issue applies to your case
Common billing paths
Cancel Subscription (stop auto-renewal)
Stop future renewals and prevent charges
Charged After Cancel (still being charged)
A charge appeared after cancellation
Duplicate Charge (two payments or accounts)
Two payments appeared and need comparison
Refund Denied (after cancel or billing dispute)
Your refund request was rejected or not processed
Quick note
This page is a quick entry point. If your issue is already clear, open the matching guide above.